Strange issue on server

Some of the tasks n easyMorph server is started to getting error message spontaneously “The specified cryptographic algorithm is not supported on this platform.” after we updated the password for EM server space user.
When we run same job locally on computer it runs fine.
Looks like it happens randomly for some tasks. What should we check in easyMorph server. All I know is that the we are behind corporate firewall and proxy.
How password update could be the reason for this error?
What could be the reason for this error?

Hi @bolud

The error you experience is most likely due to a missing cryptographic algorithm on the server’s platform.

The specific reasons for this could be:

  • Running an older OS such as Windows Server 2003 which does not support certain cryptographic algorithms.

  • Having an obsolete .NET Framework. Please ensure you have .NET Framework 4.7.2 installed.

  • If the “System cryptography: Use FIPS compliant algorithms for encryption, hashing, and signing” policy is enabled on your Server, it may be causing this issue. This policy can restrict the application’s algorithm choice to a US government curated list, which may not be up to date with the industry standard (see Error Starting EasyMorph - #6 by olysak).

We can try to pinpoint the cause if we have the specific details of the Server’s platform including the version and whether it is bare metal Windows or Azure.

Also, you can check the server’s Debug Log for specific error details. This information will too be helpful for us.