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Taking days to stop task


#1

We have project task that usually takes 5-10 mins to run completely, however, when we try to stop it while running, it got stuck and now itz been attempting to stop for a few days now.

Any guidance on this? What others ways to stop the task quickly?


#2

Hi Tegshe,

It seems that task cancellation is hanging.

Is it possible for you to restart that EasyMorph Server?


#3

@tegshe, what Server version are you using?


#4

EM Server 3.9.3.4


#5

@tegshe, restarting the EasyMorph Server should make this task available again. But if that task executes an external program with “Run program” or “Powershell” action or uses “Export to Tableau” or “Export to 1010data” actions, it’s possible that some child processes will be left hanging.

Is it possible for you to share the project, executed by that task, with us? We would like to find the source of this issue.


#6

Yes, restarting the Server made this task stopped immediately. However, I don’t want to restart server every time we got this stuck situation. I will send you email separately.

Thanks