SharePoint Connector: Root element is missing

Hi on EM Server I get this error but on the desktop I do not.

This started a few days ago and I’ve been troubleshooting but can’t quite figure out why. I decided to upgrade to the latest EM desktop and Server as well to be sure it still occurred there as well.

I also used an embedded connector to test with the same results.

action “SharePoint command”, table “Table 1”: Root element is missing.

Hi Adam,

I found an article that describes a similar issue and suggests that DNS settings may be the source of the problem:

Is it possible to change DNS settings on the EM Server’s computer (at least temporarily) and set DNS Server Addresses to Google public DNS addresses (8.8.8.8 and 8.8.8.4) and then try to run the same project?

Hi @andrew.rybka -
Changing the DNS didn’t help here but my situation is a little bit more challenging with the work network vs local machine.

My work around is sync the files/folders needed via onedrive to the EM server and access them / push them back there as if they were a local file while I continue to troubleshoot.