Help preview fails when easymorph not installed in local AppData

Support
1

The below error occurs under the following conditions:

  • easymorph is installed under C:\Program Files\easymorph

Steps to trigger the error:

  • hover over any action in the "Add new action" sidepanel.

Result/error:

Error message in the Help preview:

Catastrophic failure (Exception from HRESULT: 0x80080005 (CO_E_SERVER_EXEC_FAILURE)

Error message in pop-up:

Microsoft Edge can't read and write to its data directory: C:\Program Files\easymorph\Morph.exe.WebView2\EBWebView

Error: We couldn't create the data directory
Error: We couldn't create the data directory995×314 22.8 KB

Resolution steps attempted:

  • create directory C:\Program Files\easymorph\Morph.exe.WebView2\EBWebView (hunch: it's really complaining that the directory is missing)
    Different error in the Help preview:
    The requested resource is in use. (Exception from HRESULT: 0x800700AA)
  • run easymorph as administrator (hunch: it might attempt to create the directory, hopefully with the proper permissions)
    Different error in the Help preview:
    Class not registered
    I suspect that this is an independent error, caused by running easymorph as Administrator
  • create directory and add Write permissions on the EBWebView folder to the current user
    This works. In fact, it looks like the Write permissions can be removed after invoking the Help preview once (which fills the folder with all sorts of files and folders). The Help preview keeps working without the Write permissions, even after an application restart.
  • reinstall easymorph into the user AppData directory
    that also works, of course.

Suggested fix:

Initialise the folder during installation.

2

Hi @Sir-McNeil, we were able to reproduce this issue and considering what's the best way to resolve it. Thank you for reporting it!

3

Hi @Sir-McNeil, the issue was fixed. You can get the updated Desktop version here.

4

Thanks for the quick follow-up!