Error with SSH Connection

Support
1

Hi,

I have been reading all the posts related to SSH errors but didn't find any with the same error message. When testing the SSH connection, EM is giving me : Wrong private key password.

I am able to upload the private key which I have converted with PuTTy Gen. EM is uploading it in the connector. I have entered the passphrase. I am sure it's the correct one as I can open the key with PuttyGen using the same value from clipboard (copy paste).

I have been testing the connection to the ftp server from my laptop too using WinSCP and it works with the same key file and passphrase.

The issue seems to really be with EM as the error message is appearing right now after clicking the test button. It doesn't even seem to try to connect to the server (I have the same error while being offline).

My passphrase contains very specific characters (like à). Hoping this is not the issue.

Thanks for your help :slight_smile:
Olivier

2

Hi Olivier, we were able to replicate the issue. It looks like specific characters like à in the passphrase are not being handled correctly. We will look into this.

1 Like
3

Olivier, will it be possible for you to convert you private key with another password that only contains ASCII characters while we investigating the issue?

4

Hi Andrew,

I will check next week what are the impacts of changing the passphrase for the private key as we don't own the SFTP server and we already shared the public key. If no impact, I will try it.
But I am not in a critical situation (I was testing for a proof of concept) so I can wait for a few weeks before having it working.

Thanks
Olivier

5

Hi Olivier,

We've investigated the SSH key passphrase issue with special characters.
No timeline available for the fix yet.

To avoid delaying your processes, here are two solutions:

Option 1: Use PuTTYgen to change your private key passphrase to ASCII characters only, then upload the modified key file to the connector. After successful import, the modified local file can be safely deleted.

Option 2: If you must keep accented characters in the passphrase, use an external SSH utility (like WinSCP in command-line mode) via "Run External Program" action.

Hope this helps move things forward for you.