I’m trying to define a connector to Tableau Online and am getting a 401001 error. SSO is disabled. I tried connecting to Tableau Server (even though that’s not the actual site) because I could enter a URL instead of a “zone” (Online). When trying Server (instead of Online), the error is 405000.
I know the Tableau credentials are correct. I’ve looked through all the community posts and found a couple of topics (e.g., #864) related to Tableau Online but neither is applicable. I’d appreciate any suggestions on how to properly define a connector for Tableau Online.
Lance, it seems that periods in passwords don’t cause any problems. And all the other connector options seems to be valid. So the source of the error is somewhere else. I’ll get back to you after some research.
Lance, so far I was able to find only the following reasons for 401001 error from Tableau Online API:
Wrong credentials, Tableau Online pod or site name
Tableau Online account is expired or blocked
User’s authorization method set to SAML or Google
Special characters in a password
Are you able to connect to Tableau Online with the same settings from Tableau Desktop or some other third-party application?
Can you please temporary change you Tableau Online password to something extremely simple (like “querty123”) and test Tableau Server connector with that password? Just to be 100% sure that this error is not caused by a combination of characters in your current password.
Andrew - I tested the Tableau Server connection with a simple password of “tableau123” (no periods, no special characters) and got the same error. I was careful to enter the fully-qualified URL (including https).
The other thing to try is the Tableau Online connector once the zone is added.
But I don’t expect it to fix the error since the internal implementation of Tableau Server and Tableau Online connectors are almost the same.
Can you please try to connect to Tableau Online from Tableau Desktop with the same credentials as in EasyMorph connector and in case it will work send me screenshots of connections settings from Tableau Desktop?
Andrew - please see the attachments for the latest screen shots. As you suspected, the new version didn’t change the result. In the attachment (“2”) I combined the two screen shots for easier reference. The larger background shows my email connection to Tableau Online … the smaller insert (purple box) shows the EasyMorph connection attempt. In the attachment (“3”) I show the connection through Tableau Desktop to Tableau Server/Online using the same logon credentials.