All fields are cleared in Server tasks (v5.8.2)

Support
1

Hello,

I've updated our server to version 5.8.2. Unfortunately, when I create a new task, I have to save the project each time I fill in a field; otherwise, all fields are cleared.

Could you have a look at this ?

Thanks and regards,
Chris

2

Hi Chris, could you please elaborate on what you're doing?

I've tried creating a task on a latest Server install and it does not seem to clear fields in the process:

chrome_0IYRQ1xEbD

3

Chris, can you please also send a screenshot of the Task permissions in your user role specified in the space settings. Something like this:

image
image504×182 5.21 KB

4

Hi Olysak,

I am doing exactly the same as in your screen recording, but it clears all fields, even when I select a project. It seems like the browser updates the form content after a random delay (from one to ten seconds), causing all fields to become empty. I'm not on the server; I'm creating tasks on my desktop using Chrome. If I save after each change, there is no issue.

5

Hi Dmitry,

Same as your picture :

image
image521×146 4.08 KB

6

Just as a wild guess - could it be a browser extension of yours, like an autofiller, password manager, or something similar? Maybe you could try using a different browser that doesn't have any extensions, just to test this hypothesis?..

7

Very strange behaviour, it keeps clearing fields after a couple of seconds. I tried with edge and Firefox (that I never use) on my computer, and even on the server with a service account without any extension. I tried to create tasks with my account and also with the Anonymous sign-in with the same result.
I've also updated the .net version to 4.8 when I updated EM to 5.8.

8

If you open the page in a private (anonymous) browser tab, does it keep clearing fields?

9

Hi Dmitry,

I tried this yesterday, but it keeps clearing the fields. It seems like something is refreshing, though it doesn’t appear to be browser-related. My colleagues are experiencing the same issue—has anyone else encountered this? Perhaps I could give you access to our server so you can test?

10

The problem is confirmed. It appears when other tasks are frequently triggered.

A fix will be available shortly.

11

@Chris,

The Server has been updated. Please install the updated version from our website.

12

Hi Dmitry,

Server updated, and problem solved. Thank you for solving the problem so quickly.

Best regards,
Chris

13

Thank you for the confirmaiton, Chris!